Refund & Return Policy

1. 30-Day Satisfaction Guarantee

At BioStorePro, we strive to deliver the highest purity and safety standards in every supplement batch. If you are not completely satisfied with your order, you may request a return or reimbursement within 30 days from the confirmed delivery date.

To qualify for a standard refund, products must be in their original condition, unopened, with all original factory safety seals intact.

2. Return Conditions & Eligibility

We inspect all returned merchandise upon arrival at our distribution center. Please review our eligibility parameters:

• Eligible for full refund: Factory-sealed bottles, uncompromised tamper-evident safety neckbands, undamaged external product cartons.
• Damaged or defective upon arrival: Items that arrived broken, leaking, or with seal defects qualify for an immediate free replacement or complete reimbursement without restocking deductions.
• Non-returnable products: Opened bottles with broken inner foil seals, heat-sensitive probiotics stored improperly after delivery, promotional bonus items, or orders past the 30-day window.

For inquiries regarding special shipping conditions, review our Delivery Information page.

3. Reimbursement Processing & Timelines

Once our warehouse team receives and inspects your return parcel, you will receive an automated confirmation email. Your reimbursement will be processed within 3 to 5 business days.

Depending on your financial institution or credit card issuer, it may take an additional 3 to 7 business days for the funds to post to your official bank account statement.

4. Return Postage & Shipping Costs

For discretionary returns (such as ordering by mistake or changing your personal preference), the customer is responsible for direct return shipping postage.

If the return is caused by our fulfillment mistake, missing item, or transit damage, BioStorePro provides a prepaid digital return shipping label at zero cost to you.